Effective Date: 30 July 2026
At Cleenex Property Maintenance (“Cleenex”, “we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you use our website or engage our services.
By using our website or providing your personal information, you agree to the practices described in this Privacy Policy.
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Who We Are
Cleenex Property Maintenance
Website: https://cleenexproperty.com.au/
We provide professional cleaning and property maintenance services throughout Australia, including residential, commercial and specialised property services.
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Information We Collect
Depending on how you interact with us, we may collect information including:
• Full name
• Phone number
• Email address
• Property address
• Billing and payment information
• Service requests and booking details
• Photos you voluntarily provide relating to a job
• Communications between you and our team
• IP address
• Browser type
• Device information
• Website usage data collected through cookies and analytics
We only collect information that is reasonably necessary to provide our services and operate our business.
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How We Collect Your Information
We may collect personal information when you:
• Request a quote
• Book a service
• Contact us by phone, email or our website
• Submit an enquiry form
• Subscribe to our marketing communications
• Leave reviews or comments
• Apply for employment with us
• Interact with our website
Some information is collected automatically through cookies and website analytics.
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How We Use Your Information
Your information may be used to:
• Provide requested services
• Prepare quotations
• Schedule appointments
• Process payments
• Communicate regarding bookings
• Respond to enquiries
• Improve our services
• Maintain customer records
• Send service updates or promotional offers (where permitted)
• Comply with legal obligations
• Prevent fraud or misuse of our services
We will only use your information for legitimate business purposes or where required by law.
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Payment Security
Where payments are processed online, payment information is transmitted using secure encryption technologies.
We do not store your complete credit card details on our servers. Payments are processed through trusted third-party payment providers that maintain industry-standard security measures.
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Protecting Your Information
We take reasonable steps to safeguard personal information from:
• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction
Security measures include secure systems, password-protected devices, restricted staff access and industry-standard website security.
Although we take every reasonable precaution, no internet transmission or electronic storage method can be guaranteed to be completely secure.
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Sharing Your Information
We do not sell or rent your personal information.
Your information may be shared with trusted third parties where necessary to operate our business, including:
• Payment processors
• IT service providers
• Website hosting providers
• Scheduling and booking software
• Email service providers
• Contractors performing services on our behalf
• Government authorities where required by law
These providers are expected to protect your information and only use it for authorised purposes.
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Cookies
Our website uses cookies to improve your browsing experience.
Cookies may be used to:
• Remember website preferences
• Improve website functionality
• Analyse website traffic
• Measure marketing performance
Most web browsers allow you to disable cookies through browser settings, although doing so may affect certain website features.
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Website Analytics
We may use analytics tools such as Google Analytics to understand how visitors use our website.
These tools may collect information including:
• Pages visited
• Time spent on the website
• Device type
• Browser type
• General geographic location
• Referral sources
This information helps us improve our website and customer experience.
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Comments
If visitors leave comments on our website, we may collect:
• Information entered into the comment form
• IP address
• Browser information
This assists with spam detection and website security.
If Gravatar is enabled, an anonymised version of your email address may be provided to the Gravatar service to display your profile image.
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Media Uploads
If you upload images through our website, avoid including embedded location information (EXIF GPS), as this information may be accessible to others.
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Embedded Third-Party Content
Some pages may include embedded content such as:
• Videos
• Maps
• Images
• Social media feeds
Embedded content from third-party websites behaves as though you have visited those websites directly. Those websites may collect information, use cookies and monitor your interaction according to their own privacy policies.
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Data Retention
We retain personal information only for as long as reasonably necessary to:
• Deliver our services
• Maintain business records
• Meet taxation and accounting obligations
• Resolve disputes
• Comply with legal requirements
When information is no longer required, we securely destroy or de-identify it where practical.
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Your Rights
You may request to:
• Access the personal information we hold about you
• Correct inaccurate information
• Update your details
• Request deletion of your personal information (subject to legal obligations)
• Withdraw consent for marketing communications
• Ask questions about how your information is handled
Requests can be made using the contact details below.
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Marketing Communications
From time to time, we may send promotional emails, SMS messages or special offers.
You may unsubscribe at any time by:
• Clicking the unsubscribe link in our emails
• Contacting us directly
We will promptly honour your marketing preferences.
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Children’s Privacy
Our services are not intended for children under 18 years of age, and we do not knowingly collect personal information from children.
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Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in legislation, business practices or technology.
The latest version will always be available on our website.
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Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:
Cleenex Property Maintenance
Website: https://cleenexproperty.com.au/
Phone: 0452559425
Email: info@cleenexproperty.com.au
If you believe we have not handled your personal information appropriately, please contact us first so we can work to resolve the issue promptly.
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We are committed to handling personal information responsibly and in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth), where applicable.